Job Description

Job Description

Job Description:

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• Team-player who approaches challenges with curiosity, passion, and attention to detail, to champion the customer experience
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• 8+ years of business analytics and/or product owner related experience
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• eCommerce / digital retail experience – mobile app (both iOS and Android) / mobile Web / desktop
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• eCommerce Ordering experience is ideal but not required
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• B2C experience is ideal but not required
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• Experience with SCRUM and Agile practices, leveraging either ADO or JIRA
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• Experience with Analytics (e.g. Adobe) and customer feedback tools (e.g. Medallia)
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• Ability to understand business requirements (sometimes technical requirements) and translate into user stories i.e., incremental pieces of work our engineers can deliver on in sprint
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• Technical background/proficiency: High level knowledge of APIs / micro services and ability to understand contracts (i.e., requests / responses)
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Job Responsibilities:

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• Advise clients on requirements for the organization and translate those to programmers and developers.
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• Prepare cost-benefit and return-on-investment analyses to aid in decisions on system implementation.
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• Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
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• Advise clients regarding the nature of the information processing or computation needs.
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• Advise management on current system principles and necessary updates and recommendations.
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• Supervise the expansion or modification of system to serve new purposes or improve workflow.
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• Interview or survey workers, observe job performance or perform the job to determine what information is processed and how it is processed.
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• Train staff and users to work with computer systems and programs.
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Skills:

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• Verbal and written communication skills, problem solving skills, attention to detail, and interpersonal skills.
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• Strong ability to work independently and manage one’s time.
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• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
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• Strong knowledge of design techniques and principles involved in production of drawings and models.
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• Strong knowledge of computer software, such as Visual Basic, Java, SQL, etc.
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Education/Experience:

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• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
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• MBA or other related advanced degree preferred.
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• 8-10 years’ experience required
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