Help Desk Technician I (Entry-Level) Marlton, NJ Job at COREHIRE, Marlton, NJ

  • COREHIRE
  • Marlton, NJ

Job Description

Job Description

Job Description


Help Desk Technician I (Entry-Level)

Type: Full Time Employment

Location: Marlton, NJ (onsite)

The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support .

Key Responsibilities

  • Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices.
  • Accurately log problems and resolutions in the ticketing system .
  • Maintain and grow knowledge of products and services supported by the Help Desk team.
  • Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
  • Participate in the on-call rotation as scheduled.
  • Complete assigned training and certification requirements .
  • Perform other duties as assigned by the Help Desk Lead.

Required Skills & Qualifications

  • Genuine interest in technology and eagerness to learn.
  • Clear, friendly, and professional phone manner .
  • Strong verbal and written communication skills , with the ability to explain technical concepts to non-technical users.
  • Ability to manage multiple assignments with attention to detail.
  • Hands-on experience with Microsoft Windows Desktop Operating Systems .
  • Reliable transportation for on-site support.
  • Ability to lift and move PC system components as needed.

Job Tags

Full time, Remote work

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